Cancellation Policy Cancellation Policy

BROADREAM offers a flexible cancellation policy to give you as much opportunity as possible to cancel items before they ship. All of this can be done contacting our customer service for cancellation at support@broad-dream.com

If you would like more control over how and when your orders ship we recommend you to combine your shipment together by contacting support@broad-dream.com

Pre-orders

1. Instalment Plan Is Applied

• If the instalment plan is applied, customer can cancel an order anytime with BROADREAM. However, note that you will lose the non-refundable deposit. You will only receive the remaining balance that you paid
• Termination of instalment plan will automatically apply when customers fail to pay 2 consecutive month amount of instalment plan

2.Without Applying Instalment Plan

• Customers can cancel a Pre-order anytime with BROADREAM. A 10% administration charge of the item’s total price will be charged on cancellation. Please email us at support@broad-dream.com with your order number for cancellation request

Why is my order cancelled in the account?

Automatic order cancellation will occur under the following situations while the paid amount will not be refunded.

1. The shipping fee is not settled within 14 business days and the 7-days-grace- period( a total of 21 days), after the shipping options are provided.

2. The remaining balance of the pre-order item is not settled within 7 business days period and the 7-days-grace- period( a total of 14 days), after an email regarding the arrival of the pre-order is sent.

Therefore, please provide us with your frequently used email in order to receive any important notices of the shipping arrangement and pre-order release.Unparallel orders

• You may contact our customer service at BROADREAM to combine two orders or above in one shipment. For more details, please contact customer service.
• Combining orders into one shipment lowers shipping cost with only one shipping.
• By this you can receive all collectibles once only and arrives at the time most suitable for you!

If the shipping fee exceeds my budget, can i cancel my order with full refund?

• Some products weight and dimensions are not known prior to the release of the product, thus customers will receive an email to pay for the shipping fee. If the customer is not willing to pay for the shipping fee, please follow our cancellation policy. There will not be full refund available and we will follow the procedure above for the cancellation.

Cancellation of bank transaction

From time to time, some customers orders are regarded as high-risk transaction by banks. In those cases, we will terminate your order and issue a full refund.In most cases, there are just minor issues, but the bank secures and protect our transactions, therefore, in order to provide secure environment for both parties, we have to require you to

1. Process the payment through Paypal
2. Bank Transfer
3. Process the transaction again under a secure network

Can I cancel an In-Stock order?

• Cancellation is not available for in-stock products

BROADREAM offers a flexible cancellation policy to give you as much opportunity as possible to cancel items before they ship. All of this can be done contacting our customer service for cancellation at support@broad-dream.com

If you would like more control over how and when your orders ship we recommend you to combine your shipment together by contacting support@broad-dream.com

Pre-orders

1. Instalment Plan Is Applied

• If the instalment plan is applied, customer can cancel an order anytime with BROADREAM. However, note that you will lose the non-refundable deposit. You will only receive the remaining balance that you paid
• Termination of instalment plan will automatically apply when customers fail to pay 2 consecutive month amount of instalment plan

2.Without Applying Instalment Plan

• Customers can cancel a Pre-order anytime with BROADREAM. A 10% administration charge of the item’s total price will be charged on cancellation. Please email us at support@broad-dream.com with your order number for cancellation request

Why is my order cancelled in the account?

Automatic order cancellation will occur under the following situations while the paid amount will not be refunded.

1. The shipping fee is not settled within 14 business days and the 7-days-grace- period( a total of 21 days), after the shipping options are provided.

2. The remaining balance of the pre-order item is not settled within 7 business days period and the 7-days-grace- period( a total of 14 days), after an email regarding the arrival of the pre-order is sent.

Therefore, please provide us with your frequently used email in order to receive any important notices of the shipping arrangement and pre-order release.Unparallel orders

• You may contact our customer service at BROADREAM to combine two orders or above in one shipment. For more details, please contact customer service.
• Combining orders into one shipment lowers shipping cost with only one shipping.
• By this you can receive all collectibles once only and arrives at the time most suitable for you!

If the shipping fee exceeds my budget, can i cancel my order with full refund?

• Some products weight and dimensions are not known prior to the release of the product, thus customers will receive an email to pay for the shipping fee. If the customer is not willing to pay for the shipping fee, please follow our cancellation policy. There will not be full refund available and we will follow the procedure above for the cancellation.

Cancellation of bank transaction

From time to time, some customers orders are regarded as high-risk transaction by banks. In those cases, we will terminate your order and issue a full refund.In most cases, there are just minor issues, but the bank secures and protect our transactions, therefore, in order to provide secure environment for both parties, we have to require you to

1. Process the payment through Paypal
2. Bank Transfer
3. Process the transaction again under a secure network

Can I cancel an In-Stock order?

• Cancellation is not available for in-stock products